How do your customers REALLY feel about IT?
Do your customers really like IT? Do they feel like IT brings value to their business? Do they feel like IT really understands what they do? Do they see IT as a partner in the delivery of their products or services?
If you answered yes to all of these questions, then you probably have done a good job of getting your arms around the process of IT Service Management (ITSM). You probably understand that IT can no longer afford to focus only upon technology. You probably recognize the importance of IT alignment with business needs and objectives, quality of service, and relationship with your customers.
However, if you're like most organizations, there are a few of these questions that you could not answer in the affirmative. This is where Martek Consulting Group comes in. We can assist you in developing the right mix of people, process, and information technology to take you to the next plateau in the IT service delivery management maturation process.
We have expertise in the following process areas:
- Incident Management
- Service Request Management
- Service Catalog Development
- Problem Management
- Change Management
- Configuration Management
- IT Asset Management
We have expertise with the following products:
- BMC FootPrints Service Core
- BMC FootPrints Asset Core
Most of our consultants are ITIL (IT Infrastructure Library) certified and many have delivered over 5000 hours of FootPrints related engagements in almost all vertical markets. Let us bring our experience to bear on your ITSM project so you can rest easier knowing that you have a trusted advisor on your team.